Returns & Refunds
It’s only natural that people sometimes change their minds about an item after receiving it, be it the colour, size, style or just a wrong decision. KDK London acknowledges this and is therefore more than happy to offer a refund, product exchange or in store credit, subject to terms and conditions (below).
In this event you must notify us immediately within 3 working days of receipt, via the following methods:
1) Your online portal account – click on ‘completed orders’, and then ‘return items’
2) Email to customer services - firstname.lastname@example.org
3) Telephone - 0044 (0)20 7702 2070
Upon doing so, you must quote your order number, name and address, description of the product and the reason for return, and whether you require a refund, credit note or a replacement. We will then advise you on how to proceed with the return. We will also send you your personal Returns Authorisation Number (RAN), which you must also include with the package otherwise your return may not be processed.
You will be required to return the item to us in the post in its original condition within 14 days of receipt, with ALL tags intact and attached to the garment you are returning. Please post returned items together with the returns advice to the following address:
116 Commercial Road
How Refunds Are Determined
All returned items are thoroughly checked by our Quality Control Team to determine the legitimacy of the refund request.
In the event of any item having damage due to manufacture and you are returning it within the 14 working days of purchase, we will replace from stock if available. If the item is no longer available, we will offer a refund or in store credit in exchange, up to the same value.
** Sale items are non-refundable; however we are able to exchange the product or issue a store credit to the value of the item only.
** The Delivery Note must also be retuned in the original packaging with the items you are returning. Exchange or refund requests may be delayed if the paperwork is not received with the returned items. (If you are unable to return the delivery note, please include a note of your full name, address and the reference number stating why the delivery note cannot be returned.)
** The customer is liable for the postage costs in connection with return of items (unless the error is on our part)
** We are not liable for any loss or damage incurred whilst returns are held by third parties
** Refunds will be credited to the same account/card used to purchase the item – please allow up to 14 days to show on your bank statement
** If a returned item is in such a condition that it cannot be re-sold without being reduced in price, we reserve the right to refuse a refund.
** As ALL goods are quality control checked before leaving the warehouse by KDK, we reserve the right to refuse a refund in the following circumstances:
a) Item has been worn e.g. perfume, deodorant, cigarettes, body odour, etc
b) Signs of damage due to wear other than damage caused due to faulty goods
c) Item is marked e.g. make-up, deodorant, spillage, etc
d) Labels are removed. Please do not remove the labels until you are happy with your garment as removal means you are completely satisfied with the product
e) The Returns Policy has not been adhered to and 14 working days have elapsed
If an item requested for exchange is not available, a refund or in store credit will be offered, as appropriate.
When returning an item because of an error on our part or because it is damaged or defective through manufacture, we may compensate you for the delivery charges incurred in returning the item to us.